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Privacy Policy - General Information
Family Life is committed to protecting your privacy through responsible and fair handling of personal information.
We will only use or disclose personal information about an individual for the purpose it was intended, unless otherwise consented to by the individual or required by law.
We will take reasonable steps to ensure that the personal information we collect and hold in respect to individuals is accurate, up to date and complete.
We have secure office premises, document storage and information technology arrangements to protect the personal information we hold from unauthorised access, modification or disclosure.
You are generally able to access your personal information kept by Family Life. You can discuss access to your information and the Family Life privacy policy by contacting the privacy officer.
Privacy Officer - (03) 8599 5433 / 8599 LIFE or privacyofficer@familylife.com.au
Privacy Policy - Additional Information for Donors
We will take reasonable steps to ensure that the personal information we collect and hold in respect to donors is safe, accurate, up-to-date and complete.
Family Life collects and stores information about donors to:
- Maintain contact with our donors
- Inform our donors about our work
- Manage our fundraising appeals
- Comply with necessary business and accounting standards
- Comply with Australian Taxation requirements
Privacy Policy - Credit Cards
Family Life values the privacy of credit card information and is committed to protecting the credit card details it holds and uses.
This policy outlines how Family Life intends to collect, store and destroy credit card details.
Principles
The policy is based on the following principles:
Family Life must take reasonable steps to protect the credit card details it holds from misuse and loss and from unauthorised access, modifications and disclosure.
It is a necessary condition for Family Life to provide credit card facilities to individuals making donations and paying for services and goods provided by Family Life.
Detailed Policy
1.0 Application of Policy
This policy is designed to deal with situations where a person provides details of their credit card to Family Life. The policy is also designed to ensure that Family Life will store and destroy credit card details in a manner which protects the credit card details from misuse, loss, unauthorised access, unauthorised modification and unauthorised disclosure.
2.0 Storage of Credit Card Details
2.1 Family Life is committed to ensuring that credit card details are held securely. Family Life will take reasonable steps to protect the credit card details it holds from misuse and loss and from unauthorised access, modifications and disclosure by adopting the following practices
- Ensuring that credit card details are stored in a secure and protected manner such as locked filing cabinets
- Ensuring that EFPTOS machines and other devices used to collect credit card details are stored securely, particularly when they are not in use
- Ensuring that appropriate staff only have access to credit card details
- Ensuring information is transferred securely (for example, not transmitting credit card details via e-mail).
2.2 Credit card details may be stored in hard copy documents. If credit card details are stored as electronic data appropriate security measures must be utilised in accordance with the Family Life's IT Security Policy. Some of the ways Family Life seeks to protect credit card details include the following:
- Confidentiality requirements on the use of information by Family Life’s employees
- Policies on document storage and security
- Security measures for access to Family Life's computer systems
- Controlling access to Family Life's premises
- Web site protection measures
2.3 Credit Card details are required to be stored onsite or in an easily accessible location for 12 months for charge back purposes. After 12 months, credit card details may be moved offsite providing the credit card details are stored in a secure location.
2.4 Credit card details must be stored for the length of time prescribed by the Records Disposal Authority.
3.0 Destruction of Credit Card Details
Credit card details will be destroyed in a secure manner when they are no longer needed by Family Life.
